Copart Announces New Customer Excellence Centre

Leading online vehicle remarketing business Copart UK is opening a Customer Excellence Centre in Bedford, to support their ongoing growth and development plans.

Copart has seen significant growth across the UK and currently has over 1,200 employees based across 18 locations, including a head count of over 250 at their Head Office in Wootton.

Following the rapid expansion of Copart’s customer service functions, including Claims Settlement and Engineering Services, the company has been seeking alternative locations to support growth and the changing needs of their customers.

Copart has now secured 10,000 square feet of office accommodation across three floors at Franklin Court, based in Priory Business Park, Bedford.

Jane Pocock, Managing Director of Copart UK & Ireland, said:

“We are planning for our Customer Excellence Centre to house centralised critical value-added services that help us drive more returns from customers’ vehicles. These include Vehicle Engineering, Private Plate and Vehicle Finance Management, the coordination of keys and documents, and Claims Negotiations and Settlement services.

“This is a vital part of our expansion, allowing us to provide our partners with world class end-to-end outsourced services. It also creates the potential for many new job opportunities in the Bedford area.”

Around 100 existing employees will move across to the Customer Excellence Centre and the additional capacity will accommodate a further 35 new roles, which Copart anticipates recruiting for over the next 12-18 months.

The Customer Excellence Centre will also support Copart’s ongoing commitment to digital transformation, providing a central hub for the continued development and enhancement of technology and purpose-built systems to provide a seamless claims journey for their insurance partners.

This move to Franklin Court coincides with the launch of Copart’s new Claims Management System, ClaimHub.