Copart UK Member Protection Pledge Terms & Conditions

Our promise to our Members 

We make the following promise to you in respect of those vehicles that: 

• Are listed for sale on www.copart.co.uk; and
• Are stored at a Copart facility in the United Kingdom; and
• Have been registered in the United Kingdom continuously since first registration and have never been exported; and
• Have not been through our Depollution Service; and
• Do not expressly state in the additional information section of the lot notes that this Member Pledge does not apply.

In the unlikely circumstances that you purchase a vehicle through a Copart UK Limited auction and:

• The make, model and year of first registration in the UK is not listed correctly on our advert; or
• The general appearance of the vehicle at the time of sale differs from the images displayed on our advert (with the exception of any signs of ‘wear and tear’ or natural deterioration or defects which are not visible in our images); or
• You pay Copart the full sum due for a vehicle and you don’t receive the vehicle; or
• We have stated in our advert that there are keys and/or documents with a vehicle, but you don’t receive any keys and/or documents; or
• We have incorrectly classified the vehicle’s ‘Run and Drive’ condition in accordance with the criteria for that programme as set out on www.copart.co.uk; or
• The vehicle’s odometer reading is less than the mileage recorded against the vehicle’s registration number in the most recently available information from the DVLA and/or HPI.

We will:

• Cover the cost of those repairs necessary to bring the general appearance of the vehicle back to that visible in the images displayed in our advert for the vehicle at the time of sale; or
• Subject to the vehicle being in the same condition or an improved condition to that at the time of sale, purchase the vehicle from you at the price at which you paid; or
• Replace or cover the reasonable cost for you to replace any items that were advertised with the vehicle but were not received by you; or
• Cover the reasonable reduction in value between the vehicle as advertised and the vehicle as received.

Under no circumstances will we reimburse you or compensate you for buyer’s remorse, loss of profits, loss of business or any indirect or consequential loss (for example, including but not limited to the following: costs relating to storage, recovery, transportation, repairs and/or inspection, any taxes paid or any warranty and/or registration fees). Please note that you may be required to return the vehicle to the facility from which it was collected/delivered.

Can I Make a Claim?

To be eligible to make a claim under this Member Pledge: 

• You must be the Copart member that purchased the vehicle and the purchase must have been made by you through your Copart membership account; and 
• Your Copart membership account must be active at the time you made the claim and must not have been suspended or deactivated by us; and
• You must be the owner of the vehicle to which your claim relates; and
• The vehicle must still be in the United Kingdom.

How Do I Make a Claim?

For your claim to be considered it must be made as follows:

If the vehicle is collected from our facility by you or anyone on your behalf the claim should be notified to the General Manager of the Copart facility at which the vehicle is being collected prior to the vehicle being removed from the facility.

If you pay us to deliver the vehicle the person present at the time of delivery (whether this is you or someone on your behalf) must inform the delivery driver of the claim and ensure that the claim is noted on both our driver’s and your copy of the delivery sheet. In addition, you must notify the General Manager of the facility from which the vehicle was delivered of your claim as soon as reasonably practicable but in any event, within 2 business days of us completing the delivery.

Claims will be considered by us in accordance with the criteria set out above.  If you fail to meet or comply with such criteria or any reasonable request made by us, it may affect your claim.  Our decision as to whether you are entitled to benefit from this Member Pledge and/or any offer we make to you in accordance with it, is final.  You will not be entitled to benefit from this Member Pledge if we have reason to believe that you were aware or ought to have been aware of the circumstances giving rise to your claim prior to placing your bid for the vehicle concerned.

Please note that we may request documentation from you in support of your claim.  Where requested, documentation must be received by us within 10 working days of our request otherwise your claim may be considered invalid.  The documentation we may request includes, but is not limited to, the following: any pre-purchase investigations you carried out, any repair quotes you have obtained, any evidence you have in support of the value of a vehicle and evidence that you made us aware of your claim at the requisite time.